Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.

1. What media formats do you accept?
   - CD-ROM
   - DVD-R, DVD+R, DVD-RW and DVD+RW
   - USB Thumbdrives
   - Email for files less than 4MB in size
   - Upload your files through our website (see the next question)
   
   
2. Can I send files to you electronically? Yes, click here.
   Yes, you're welcome to send files (even very large files) to us through our website. Please Stuff your files if you're working on a Mac or ZIP your files if you're working on a PC. Avoid compressing and sending Mac files from a PC and vice versa. (Click on the header directly above to jump to the Upload page.)
   
   
3. What file formats do you support?
   Mac software supported:
   - Adobe Acrobat 7 PDF (Version 1.6)
   - Adobe Illustrator CS3 (Version 13.0)
   - Adobe Indesign CS3 (Version 5.0)
   - Adobe Photoshop CS3 (Version 10.0)
   - Macromedia Freehand MX (Version 11.0)
   - QuarkXPress 7
   
   PC software supported:
   - Adobe Acrobat 7 PDF (Version 1.6)
   - Adobe Illustrator CS2 (Version 12.0)
   - Adobe Indesign CS2 (Version 4.0)
   - Adobe Pagemaker 7.0
   - Adobe Photoshop CS2 (Version 9.0)
   - Microsoft Excel ($90 Upcharge per file)*
   - Microsoft PowerPoint ($90 Upcharge per file)*
   - Microsoft Publisher 2003 ($90 Upcharge per file)*
   - Microsoft Word ($90 Upcharge per file)*
   - QuarkXPress 6.5
   
   * These files may not print exactly as expected - proofs are required
   * Hi-Res, Print-Ready PDFs can be supplied to avoid the $90 upcharge
   CorelDraw is not supported - Export as Illustrator AI file w/type converted to curves
   
   
4. What are your guidelines when I supply native files to you?
   - Include your layout file, all of the images used in the job AND all of the fonts used in the job, including fonts used in placed EPS files. Always "Collect For Output" from Quark or "Package" your job from InDesign, and select all of the options including images AND fonts (both printer and screen).
   
   - Your layout file should be setup for the trim size of the job and bleeds should extend beyond the page boundary .125". For example, a 6" x 4.25" postcard should be built on a 6" x 4.25" page with bleeds pulled .125" beyond the boundary. Please DO NOT build a small postcard (or any other odd size piece) in the middle of an 8.5" x 11" or larger page. Also, do not build the front and back of a job on the same page in your layout file. Precise page sizes are very important today with digital impositioning; we can no longer run film on small pieces and strip them together mechanically.
   
   - All supplied images MUST be CMYK for four-color process jobs. Images supplied as RGB require a conversion to CMYK at an additional cost and may delay your project, so we'd prefer to have you do the conversion to keep your project on track.
   
   - Images should be a minimum of 300dpi at 100%, but more than 400dpi is overkill. Lineart bitmaps should be a minimum of 600dpi, but no more than 1200dpi.
   
   - Images should be supplied as TIFFs or EPS files. You may use LZW compression in your TIFFS, but don't use JPEG encoding in your EPS files (always use Binary encoding). JPGs are not accepted.
   
   - For four-color process jobs, convert all spot colors in your layout and support images to process. This step is often overlooked and is especially critical when transparency effects are used.
   
   - Bleeds must be .125".
   
   - ALWAYS include all of the fonts used in your job!! We will not substitute fonts with ours because the results could be startlingly different; it is not a risk you should be willing to take. Also include fonts used in placed EPS files or convert those fonts to outlines.
   
   
5. What is a "proof"?
   A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
   
   On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
   
   
6. Why do I need to look at a proof if I've already given you everything I need to have done?
   We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
   
   
7. How do I go about getting an estimate from you? Click here.
   Well, since you are here, we would suggest you use our online estimate request form. (Click on the header directly above to jump to the Estimate page.) Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, email or FAX the specs to us or give us a call and talk with one of our customer service representatives.